ACCOUNT MANAGER
Job Description
Are you passionate about marketing, advertising and customer service? Are you driven, ready to work hard and spend your days in a fun and supportive environment? Misfit Media’s Digital Marketing Account Managers are responsible for developing and maintaining long-term relationships with each client, and act as the main point of contact for the restaurant owners they manage all over the globe. They use our proven lead generation system to drive hundreds of qualified leads each month for the customers they manage.
We're Misfit Media - the #1 agency for restaurants, located in Culver City, California!
*10 minutes from Venice Beach Pier and conveniently near the 405 freeway.
We specialize in marketing solutions that produce AMAZING results for local and national companies. We're growing and looking for a smart, driven, and creative Digital Marketing Account Manager. The ideal team member would bring 2+ years of agency level account management experience with excellent project management and people skills. The account manager acts as a link between clients and the agency and is responsible for managing marketing/advertising campaigns and communicating clearly to all those involved. As our company continues to grow, you’ll have a unique opportunity to grow and help shape our team. The ideal candidate has basic knowledge and experience in the areas of digital, social, web, and PPC marketing as well as experience working in an agency environment.

Those looking for growth opportunities and to gain valuable marketing experience with an amazing company are encouraged to apply!
You might be a great fit at Misfit Media if:
  • You LOVE working with people and helping them.
  • You love being held accountable, holding others accountable, and you take feedback well.
  • You're extremely organized and meticulous. You take notes, manage your calendar, and always meet deadlines.
  • ​You have a passion for marketing and an appreciation for the restaurant industry.
  • ​You are always learning new things and looking for ways to improve.
  • ​You’re adaptable and flexible.
  • ​You handle pressure well and don’t get flustered easily.
  • ​You approach every situation with the utmost kindness and a mentality of exemplary customer service.
  • ​You love marketing and want to work with an agency that’s recognized as the best in its class.
Our Core Values
We have fun. We do what we say we’ll do. We’re honest in every category. We own. We think. We look out for each other.
Job responsibilities
  • Understand clients’ needs and objectives and work closely with them throughout campaigns
  • ​Manage communication with clients and clearly communicate client requests using tracking (workflow) software; carefully review/proof and confirm that changes were completed as requested
  • ​Building campaigns using Facebook ads, automation and email
  • ​Manage administrative and campaign tasks to ensure consistency of the production process and that deadlines and internal budgets are met on time
  • ​Work with Misfit Media team and customers to define social media and digital advertising plans and objectives, ensure adherence to budget and that expectations are met
  • ​Collect and analyze Web metrics, such as visits, time on site, page views per visit, transaction volume and revenue, traffic mix, click-through rates, conversion rates, cost per click.
  • ​Think creatively, meet and collaborate with clients to discuss and identify their goals and needs
  • ​Assist other team members in daily tasks as requested
  • ​Work with the COO, CEO, creative and other staff to assist with the formulation of marketing strategies
  • ​Act as the link between the client and Misfit Media by maintaining regular contact and ensuring effective communication flow
  • ​Handle budgets, manage campaign costs and communicate client invoice amounts to Agency Fulfillment Manager for billing purposes
  • ​Issuing of daily status reports, timelines and other reporting tools
  • ​Create and coordinate client reports and marketing plans
  • ​Monitor the effectiveness of campaigns via report measurement tools and offer creative solutions
  • ​Help with conducting research on prospective clients, industries and issues as needed
Skills and experience (preferred):
  • ​Bachelor’s degree in Marketing, Advertising, or a closely related discipline
  • ​2+ years in digital marketing account management in an advertising agency
  • ​Experience using Facebook Business Manager, Facebook Messenger, Wistia, Infusionsoft, Zapier and ClickFunnels
  • ​Knowledge of ad sets, ad spend, re-targeting, and lead tracking
  • ​Highly organized and able to effectively handle multiple tasks, details and demands simultaneously
  • ​Professional, assertive manner and ability to instill confidence in and lead clients
  • ​Excellent organizational and time management skills
  • ​Ability to build rapport with others and maintain relationships
  • Task-oriented
  • ​Willingness to support other account managers, traffic, production and creative teammates as the needs arise
  • ​Demonstrated ability to translate conceptual ideas and complex client feedback into coherent and actionable creative requests
  • ​Strong written and oral communications skills and ability to comprehend technical products
  • ​Strong client and customer service mindset
  • ​A keen eye for details, must be excellent at proofing
  • ​Strong leadership skills with the ability to keep both internal and external team members on task
  • ​An eye for design and the ability to create aesthetically pleasing layouts and ads
  • ​Ability to continually analyze and optimize marketing platforms and concepts
  • ​Ability/willingness to work outside normal business hours, based on business and clients’ needs
  • ​A flexible attitude with the ability to work hard and have fun at the same time
Experience (required):
  • ​Account Management: 1-2 years (Strongly preferred)
  • ​Digital Marketing: 1-2 years (Strongly preferred)
  • ​Facebook Ads: 1 year (Preferred)
Education
  • ​College education is required (4-year)
Starting Salary: $48k per year, with amazing potential for a salary growth (Flexible depending on previous experience)
Schedule: Monday - Friday, 9AM - 6PM PST
Location: Culver City, CA
Job Type: Full-time
What's next
We're looking to hire the right person immediately. So if this sounds like a career that interests you, click the button below to start your application.
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Support: support@misfitmedia.com